~ SHIPPING POLICIES ~
Making sure that your order arrives safely and soundly is of the utmost importance to us. Please browse the section below for all pertinent shipping and return information. Of course, if you have a question that we have not addressed, please email us.
WHAT SHIPPING METHODS ARE USED?
All Gooseberry Prints orders are shipped by Canada Post.
WHAT ARE ORDER PROCESSING TIMES LIKE?
All orders will ship within 1-3 business days of placing an order. Packages are shipped from downtown Toronto and will arrive within 2-7 weekdays of the postdate. Please note that longer shipping times are to be expected for international orders (aka orders that are shipped beyond Canada).
SPEAKING OF INTERNATIONAL ORDERS, HOW DO THOSE WORK?
We are always delighted when one of our prints gets to take a trip around the world to its new forever home. International orders typically arrive within 1-3 weeks, but may take longer due to customs delays. Please note that import duties/fees/taxes may by applied by your country and that these costs are the responsibility of the customer and are not included in Gooseberry Prints shipping fees, nor are they the responsibility of Gooseberry Prints to pay.
HOW WILL MY PRINT BE PACKAGED?
Prints that are 11×14 and smaller will be packaged in a sturdy rigid mailer. Prints that are larger than 11×14 will be securely packaged in a sturdy mailing tube. Prints that are mailed in a mailing tube come complete with layflat instructions to help prepare your print for perfect hanging.
HELP! MY PRINT HAS ARRIVED DAMAGED!
While we take every measure to carefully package our prints to ensure they arrive in the mintiest of condition, sometimes accidents happen. But don’t worry!If your print arrives damaged please contact us within two weeks of the print being delivered and we will set to work finding a replacement for you.
~ MORE INFO ABOUT THE GOOSEBERRY PRINTS ~
In case you’re interested in some of the behind-the-scenes magic!
WHAT INSPIRED GOOSEBERRY PRINTS?
Gooseberry Prints was inspired by a love of storytelling and animals. The artist wanted to create a body of limited edition artwork that brought to life lovable characters who would not only compliment a wide variety of home decor styles for all ages, but also become a cherished family heirloom. Gooseberry Prints work is intended to inspire an understanding that no two animals are alike and that much like the creature characters who populate our books and imaginations as children, real life animals are also truly wonderful friends.
WHAT IS IT LIKE TO WORK WITH ANIMALS?
Working with animals is a tremendous privilege and as such every animal-centric photoshoot is orchestrated with the deepest respect, patience and understanding for the creatures involved. Gooseberry Prints always ensures the safety, well-being and comfort of the animals at all times above anything else. However, we would be lying if we said there was never time for animal snuggles when circumstances allowed for it. Follow us on Instagram for a peek at what it is like working with animals in the studio.
HOW MANY COLLECTIONS DOES GOOSEBERRY PRINTS RELEASE A YEAR?
Gooseberry Prints releases three brand new, all-original collections each year. However, once in a while a special ‘bonus print’ becomes available at a moment’s notice. The best way to keep informed of our new releases is to regularly check in with the Gooseberry Prints website, follow us on Instagram or Facebook, or sign up for our adorable newsletter.
ARE THE PROPS PHOTOSHOPPED ONTO THE ANIMALS?
No. Each final Gooseberry Prints print does undergo an extensive post production process (of course, any professional image does) but the props incorporated into each shot are not in any way falsified. What you see in each shot is actually what happened in studio during shooting. Each print presents an authentic moment and scene. *
*the animals’ well-being is always top priority. No prop is used that stresses an animal or makes an animal uncomfortable.
CAN I PURCHASE THE HI-RES DIGITAL FILE OF A GOOSEBERRY PRINT SO I CAN PRINT MY OWN?
WHAT ARE LIMITED EDITION PRINTS?
Limited edition prints are just want they sound like – limited! Only a certain number of copies are created per limited edition print and each is signed and numbered by the artist. Once they are sold out they are sold out forever (so be sure to get them while you can!)
ARE GOOSEBERRY PRINTS AVAILABLE FOR WHOLESALE?
Yes. Our 8×10 print sizes are available for wholesale. If you would like to become a stockist, please fill out an application here.
WHERE DO THE ANIMALS YOU PHOTOGRAPH COME FROM?
Gooseberry Prints works with various animal rescue organizations, ethical breeders and private families who have adopted animals in need. Not all of the animals we photograph are rescues, but all come from very loving, responsible and well-informed homes.
WILL MY GOOSEBERRY PRINTS PRINT LOOK EXACTLY HOW I SEE IT ON THE WEBSITE?
Gooseberry Prints ensures that every print is beautifully coloured and impeccably presented to mirror what is viewed on the Gooseberry Prints website. However, please be advised that due to various monitor calibrations prints may not look exactly as you see them at home. This means that what you see on your smart phone may look very different from what you see on your home computer due to each monitor’s individual settings. However, we promise that every Gooseberry Prints print will look stunning when it arrives!
CAN I PURCHASE A PRINT FROM A COLLECTION THAT HAS SOLD OUT?
No. Once a print or a collection is sold out it is no longer available. Be sure to sign up for our newsletter so that you don’t miss our new releases!
ARE GIFT CERTIFICATES AVAILABLE?
Yes, gift certificates are absolutely available and make wonderful baby shower, birthday or house warming presents.
Purchase your gift certificate here.
WHEN I RECEIVE MY PRINT CAN I PHOTOCOPY OR DUPLICATE IT?
No. Each Gooseberry Print is copyright protected and strictly prohibits any replication of any kind. This means you cannot by law photocopy, manipulate or reproduce any Gooseberry Prints even for personal private use. The print will always remain the intellectual property of the photographer and may not be replicated in any manner.
Think of it this way – when you purchase a novel you own the physical book, but you do not own the story. It is illegal to copy, print or reproduce the story in any manner; doing so is called plagiarism. Similarly, copying, printing or reproducing a photographer’s work/imagery is also a form of plagiarism and it is strictly against the law.